The Ultimate Guide To Telus technical support
The Ultimate Guide To Telus technical support
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Every single one who calls the tech support amount is desirous to talk to a true individual as soon as possible. No-one really wants to should soar by way of a maze of issues in hopes of simply just remaining place inside a que to talk to a true man or woman!
Professional was capable of walk me as a result of my challenge and aided pinpoint in which the problem was taking place and recommended me of an alternative so I could get my career concluded. I so appreciated his help and persistence in going for walks me by way of the various scenarios. He followed up with info on my following steps.
It is currently been two months and my situation While using the billing has not been fixed , I have been customer Telus for more than 20 years and this customer service is horrendous! I requested to talk to supervisor numerous persistently remaining. She claimed she would Additionally they required me to Visit the shop where I fall the cell phone off and bought the telephone Once i told her I did it all online she didn’t trust me? The phone I acquired the box was opened and there was no Bodily Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go down to The shop to obtain why was my box open up? Why wasn’t my box sealed? Telephone drop batteries is very incredibly sluggish like my aged cellphone was way a lot better than this detail. I think they gave me a previous cellular phone is how they handle customers with extensive since they reward loyalty ?!!!
I referred to as Telus CS at 8.55AM Mountain time and so they hanged up on me, declaring which i ought to call all through "typical office several hours". Is that this for genuine?
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I understand it is extremely irritating because I'm in the identical predicament, although it truly is regarding the TV sign that's been shed.
I'm composing to express my deep dissatisfaction Along with the customer service I been given whilst trying to make clear the small print of my new agreement and reductions. My recent encounter has remaining me feeling discouraged, undervalued, and worried about your crew's In general high quality of support.
I am advised to talk to Loyalty and Resolution and nonetheless acquiring no the place. I have managed to speak to Telus technical support 2 people that referred to as them selves managers while in the Philippines, who could not assist me.
If our reply resolved your difficulty, please click Take as Answer to assist Other folks while in the Neighborhood.
If our reply solved your issue, you should click on Take as Answer to aid others from the Group.
Thanks for the awareness to this matter. I anticipate a prompt and satisfactory resolution.
The TELUS team acknowledges that our operate spans many Territories and Treaty regions and we have been grateful for the normal Knowledge Keepers and Elders that are with us nowadays, anyone who has long gone before us along with the youth that inspire us.
At this moment my cellphone stopped connecting to the telus network. Because of this it's got taken me a forty five to sift through the ai gate keepers prompt's just to talk to a true person, all whilst telus ai tries almost everything not to enable me to speak to a real man or woman.
The TELUS group acknowledges that our operate spans quite a few Territories and Treaty places and we've been grateful for the traditional Knowledge Keepers and Elders who're with us nowadays, whoever has absent ahead of us along with the youth that encourage us.
It is a substantial squander of your time and only makes a really frustrated customer in advance of they get to speak to the CSR and now the CSR has to deal with an already stressed to their limit customer.